Terms, Conditions and Privacy Policy

Beauty on Lannercost
Ingham, Queensland
Last updated: 17 July 2026

1. About These Terms

These Website Terms and Conditions and Privacy Policy apply when you access or use the Skin and Body Retreat website and online booking system.

In this document, “Beauty on Lannercost”, “we”, “us” and “our” refer to the business operating as Skin and Body Retreat. “You” and “your” refer to any person who accesses the website or uses the online booking system.

By using the website or submitting an online booking, you agree to these terms.

2. Website Information

We take reasonable care to ensure that information displayed on the website is accurate and current. However, website content may occasionally contain errors, omissions or outdated information.

Information about services, prices, treatment durations, appointment availability, staff members and promotions may change without notice.

Images and descriptions on the website are provided for general information and may not represent exact results or experiences.

3. Online Bookings

Appointments may be requested or booked through our online booking system.

A booking is only confirmed when you receive a booking confirmation by email, SMS or through the booking platform.

You are responsible for ensuring that all information entered into the booking system is complete and accurate, including your:

• name;
• telephone number;
• email address;
• selected service;
• preferred appointment date and time; and
• any information requested as part of the booking process.

We are not responsible for missed appointments, booking errors or communication issues caused by incorrect information supplied by you.

4. Appointment Availability

Appointment times displayed through the online booking system are subject to availability.

We reserve the right to contact you to change, reschedule or cancel an online booking where reasonably necessary, including where:

• the selected appointment time is no longer available;
• a staff member becomes unavailable;
• the selected service cannot be provided at the requested time;
• the booking contains incorrect or incomplete information;
• a technical or pricing error has occurred; or
• circumstances outside our reasonable control prevent the appointment from proceeding.

Where we cancel or change an appointment, we will make reasonable efforts to contact you using the details provided in your booking.

5. Cancellations and Changes

Any cancellation, rescheduling, deposit or missed-appointment conditions displayed during the online booking process form part of your booking.

You should cancel or reschedule your appointment using the booking system or by contacting Beauty on Lannercost as early as possible.

Cancellation fees, deposit requirements or missed-appointment charges may apply where they were disclosed before the booking was completed.

Nothing in these terms limits any rights you may have under the Australian Consumer Law.

6. Prices and Online Payments

Unless otherwise stated, prices displayed on the website are in Australian dollars and include GST where applicable.

Prices may change without notice. The price applying to your booking will generally be the price displayed or confirmed when the booking is completed.

Where online payment or a booking deposit is required, payment may be processed through a third-party payment provider.

We do not guarantee that all payment methods will always be available.

7. Booking Deposits

A deposit may be required to confirm an online booking.

Where a deposit is required, the amount and any relevant cancellation or refund conditions will be displayed during the booking process.

A booking may remain unconfirmed until the required deposit has been successfully processed.

8. Third-Party Booking and Payment Services

Our website may use third-party providers to manage online bookings, payments, email notifications, SMS reminders or other website functions.

Your use of these services may also be subject to the provider’s own terms and privacy policy.

We are not responsible for the operation, security, availability or privacy practices of a third-party platform, except to the extent required by law.

9. Website Availability

We do not guarantee that the website or online booking system will always be available, uninterrupted, secure or free from errors.

Access may be temporarily unavailable because of:

• maintenance;
• software updates;
• server interruptions;
• internet or telecommunications failures;
• third-party service outages;
• cybersecurity incidents; or
• circumstances outside our reasonable control.

Where the online booking system is unavailable, you may contact Beauty on Lannercost directly to enquire about an appointment.

10. Acceptable Website Use

You must not use the website or online booking system:

• for any unlawful or fraudulent purpose;
• to make false, misleading or unauthorised bookings;
• to impersonate another person;
• to interfere with the website’s operation or security;
• to attempt to gain unauthorised access to the website or its systems;
• to introduce viruses, malicious software or harmful code;
• to collect information about other users without permission; or
• to submit abusive, offensive or inappropriate content.

We may cancel bookings or restrict website access where we reasonably believe the website or booking system has been misused.

11. Intellectual Property

Unless otherwise stated, the website and its content—including text, photographs, graphics, logos, branding and design—are owned by or licensed to Beauty on Lannercost.

You may view and print website content for your personal, non-commercial use.

You must not reproduce, modify, publish, distribute or commercially use website content without our written permission, except where permitted by law.

12. External Links

The website may contain links to third-party websites, social media pages, booking systems, payment services or other external platforms.

These links are provided for convenience only.

We do not control and are not responsible for the content, availability, security or privacy practices of external websites.

13. Limitation of Liability

To the maximum extent permitted by law, Skin and Body Retreat is not responsible for loss or damage arising from:

• temporary website or booking-system unavailability;
• booking errors caused by incorrect information entered by you;
• failures or interruptions involving third-party services;
• unauthorised access caused by circumstances outside our reasonable control; or
• reliance on general information displayed on the website.

Nothing in these terms excludes or limits any rights, guarantees or remedies that cannot lawfully be excluded under the Australian Consumer Law.

14. Changes to These Terms

We may update these terms from time to time.

The revised terms will take effect when published on the website. The latest revision date will be displayed at the beginning of this document.

15. Governing Law

These terms are governed by the laws of Queensland, Australia.

---

PRIVACY POLICY

16. Our Privacy Commitment

Beauty on Lannercost respects your privacy and takes reasonable steps to protect personal information collected through the website and online booking system.

This Privacy Policy explains what information we collect online, why we collect it and how it may be used, stored and disclosed.

17. Information We Collect

When you use the website or online booking system, we may collect:

• your name;
• telephone number;
• email address;
• booking date and time;
• selected service;
• appointment notes entered through the booking form;
• payment or transaction information;
• booking history;
• communications relating to your online booking;
• your device and browser type;
• your internet protocol address;
• pages viewed on the website;
• the date and time the website was accessed; and
• other information you voluntarily submit through the website.

18. Information Entered Into Booking Forms

The online booking system may request information needed to manage your appointment.

You should only provide information that is relevant to your booking.

Where a booking form requests information about allergies, health conditions, pregnancy, medications or other personal circumstances, that information will be used only to manage the booking and determine whether further information may be required before the appointment.

19. How We Collect Information

We may collect personal information:

• when you complete an online booking;
• when you submit a website enquiry;
• when you make an online payment;
• when you cancel or reschedule through the booking system;
• when you communicate with us about an online booking;
• automatically through cookies and website analytics; and
• through third-party booking, payment or website service providers.

20. How We Use Your Information

Information collected through the website or online booking system may be used to:

• process and confirm your booking;
• contact you about your appointment;
• send booking confirmations and reminders;
• process deposits, payments or refunds;
• manage cancellations or rescheduling;
• respond to website enquiries;
• maintain booking records;
• prevent fraudulent or unauthorised bookings;
• improve the website and booking system;
• diagnose technical problems;
• maintain website security; and
• comply with legal obligations.

21. Email and SMS Communications

By submitting an online booking, you agree to receive communications that are reasonably necessary to manage your appointment.

These communications may include:

• booking confirmations;
• appointment reminders;
• cancellation notices;
• rescheduling information;
• payment confirmations; and
• messages relating directly to your booking.

These operational communications are separate from promotional marketing.

22. Marketing Communications

We will only use your contact information for promotional emails or SMS messages where you have consented or where otherwise permitted by law.

You may unsubscribe from promotional communications at any time.

Unsubscribing from marketing will not prevent us from sending essential booking confirmations or appointment-related messages.

23. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device and may be used to:

• enable website functions;
• remember preferences;
• manage online bookings;
• improve website performance;
• understand how visitors use the website;
• monitor website security; and
• measure advertising or marketing performance.

You may disable or delete cookies through your browser settings. Some website or booking functions may not operate correctly if cookies are disabled.

24. Disclosure of Information

We may disclose personal information collected through the website to service providers that assist us with:

• website hosting;
• online bookings;
• payment processing;
• email delivery;
• SMS appointment reminders;
• website maintenance;
• data storage;
• website security; and
• analytics.

We may also disclose information where required or authorised by law.

We do not sell or rent your personal information.

25. Online Payments

Online payments may be processed by a third-party payment provider.

Payment information is submitted directly to the payment provider and is handled according to that provider’s privacy policy and security procedures.

Beauty on Lannercost may receive limited transaction information, such as:

• the payment amount;
• the payment date;
• the transaction status; and
• a transaction reference number.

We may not directly receive or store your complete card details.

26. Overseas Data Storage

Some website, booking, payment, email, analytics or cloud service providers may store or process information outside Australia.

The countries involved may vary depending on the systems used by those providers.

By using the website and online booking system, you acknowledge that your information may be processed through these services, subject to applicable privacy laws.

27. Storage and Security

We take reasonable steps to protect information collected through the website from:

• misuse;
• interference;
• loss;
• unauthorised access;
• modification; and
• disclosure.

Security measures may include password protection, encrypted website connections, access controls, software updates, backups and security monitoring.

No website, online booking system or electronic transmission is completely secure. We cannot guarantee absolute security.

28. Data Retention

We retain online booking and website information for as long as reasonably necessary to:

• manage appointments;
• maintain transaction records;
• respond to enquiries;
• resolve disputes;
• meet accounting requirements;
• maintain website security; and
• comply with legal obligations.

Information that is no longer required may be deleted or de-identified.

29. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may need to verify your identity before responding to your request.

30. Privacy Complaints

If you have concerns about how personal information collected through the website or online booking system has been handled, please contact us.

We will review the matter and respond within a reasonable period.

31. Contact Details

For questions about these Website Terms and Conditions, the online booking system or this Privacy Policy, please contact:

Beauty on Lannercost
Lannercost Street, Ingham, Queensland
Email: info@beautyonlannercost.com
Phone: 0475 806 629
Website: skinbodyretreat.com.au